Fully Dedicated Staff Cover
Unique solutions to built a highly qualified 24/7 “Quality Support Team”
In our dedicated staff plan we have our highly qualified technical admins who are Internationally Certified and well recognized in the industry. The main advantage of choosing this plan is that our dedicated team will be working exclusively for your company and will keep the quality of all the services at its best at every stage. Based on your IT support needs, our team of highly qualified technical admins will be fully dedicated and provide you with full 24/7 support.
Our highly qualified admins deal with all the issues like server management, complex technical issues, installations of customized third party scripts as per your requirement. All our dedicated support staff are well trained Microsoft Red Hat Certified Engineers (RHCE), Cisco Certified Network Engineers (CCNA), Certified Systems Engineers (MCSE), etc. with a minimum of 3 to 4 years of experience
| Choose Your Plan | Level 1 Admin |
Level 2 Admin |
Level 3 Admin |
|---|---|---|---|
| Full Dedicated Admin | YES | YES | YES |
| Live chat and Helpdesk Support | YES | YES | YES |
| Certified Engineers | YES | YES | YES |
| Server Monitoring | YES | YES | YES |
| Escalations | UNLIMITED | UNLIMITED | UNLIMITED |
| Number Of Tickets | UNLIMITED | UNLIMITED | UNLIMITED |
| Unlimited Server/Domains | UNLIMITED | UNLIMITED | UNLIMITED |
| Response Time | 15 Minutes | 15 Minutes | 15 Minutes |
| Resolution Time | 4 Hours | 4 Hours | 4 Hours |
| Complete Infrastructure management | YES | NO | YES |
| White Label Support | YES | YES | YES |
| Server Administration | YES | YES | YES |
| Cloud/Virtualization Administration | NO | NO | YES |
| Control Panel Administration | YES | YES | YES |
| Server Setup/Update/Hardening/Optimization | YES | NO | YES |
| Server Module Update | NO | NO | YES |
| Server Migration / Restoration /Backup | YES | YES | YES |
| 3rd Party Software [Softaclous ] | NO | YES | YES |
| Security Audit/Firewall installation | NO | NO | YES |
| Data Center Escalation | NO | YES | YES |
| Basic Pre-Sales Support | NO | YES | YES |
| Shell/Bash Scripting | NO | NO | YES |
| Weekly or Daily reports | YES | YES | YES |
| Contact Us | Contact Us | Contact Us |
- Dedicated support team (L1, L2 and L3 techs)
- 24×7 ticket support with 30 minutes support tickets response time sla
- Regular follow-up with the tickets
- Suitable for long-term projects as it retains and increases domain knowledge
- Unlimited live chat support
- White label support
- Shift end reports submitted on daily basis
- Monthly training session and qa are conducted for steady improvement