Semi-Dedicated team will be working for you and simultaneously for other clients as well. You can opt for this plan when you are looking out for a cost effective option and expect to have 24/7 quality service without spending a large value on dedicated teams when not necessary.
This plan suits you the most if you are expanding from your shared support team, but not completely ready for a fully dedicated team. Our Semi Dedicated Team is shared between multiple clients which in turn will give you a high performance economically. You will work constantly with a fixed team of techs on daily basis, with level 1,2,3 support and guaranteed response time.
This is a plan in which we handle basic issue from Level 1 tickets to complex issues of Level 3 server administration tasks which also includes escalations. Our plan also includes white label support, this means we take care of your clients just the way you would do. You can be rest assured that our identity will not be disclosed to your clients. We operate completely as your support and all the clients are greeted with your company signatures and greetings.
Server monitoring is carried out 24/7 hence reducing the downtime to minimum. All the server side issues are solved within a minimum time however big or small the problem may be.
|Choose Your Plan||Level 2
|Live chat and Helpdesk Support||YES||YES||YES|
|Number Of Tickets||UNLIMITED||UNLIMITED||UNLIMITED|
|Response Time||15 Minutes||15 Minutes||15 Minutes|
|Resolution Time||4 Hours||4 Hours||4 Hours|
|Complete Infrastructure management||NO||NO||YES|
|White Label Support||YES||YES||YES|
|Control Panel Administration||YES||YES||YES|
|Server Module Update||NO||NO||YES|
|Server Migration / Restoration /Backup||YES||YES||YES|
|3rd Party Software [Softaclous ]||NO||YES||YES|
|Security Audit/Firewall installation||NO||NO||YES|
|Data Center Escalation||NO||YES||YES|
|Basic Pre-Sales Support||NO||YES||YES|
|Weekly or Daily reports||YES||YES||YES|
|Contact Us||Contact Us||Contact Us|