webhosting-semi-dedicated-team

Semi Dedicated Team

Economic solutions to built a highly qualified 24/7 “Quality Support Team”

Semi-Dedicated team will be working for you and simultaneously for other clients as well. You can opt for this plan when you are looking out for a cost effective option and expect to have 24/7 quality service without spending a large value on dedicated teams when not necessary.
This plan suits you the most if you are expanding from your shared support team, but not completely ready for a fully dedicated team. Our Semi Dedicated Team is shared between multiple clients which in turn will give you a high performance economically. You will work constantly with a fixed team of techs on daily basis, with level 1,2,3 support and guaranteed response time.

This is a plan in which we handle basic issue from Level 1 tickets to complex issues of Level 3 server administration tasks which also includes escalations. Our plan also includes white label support, this means we take care of your clients just the way you would do. You can be rest assured that our identity will not be disclosed to your clients. We operate completely as your support and all the clients are greeted with your company signatures and greetings.

Server monitoring is carried out 24/7 hence reducing the downtime to minimum. All the server side issues are solved within a minimum time however big or small the problem may be.



Choose Your Plan Level 2
Admin
Level 1
Admin
Level 3
Admin
Live chat and Helpdesk Support YES YES YES
Certified Engineers YES YES YES
Server Monitoring YES YES YES
Escalations UNLIMITED UNLIMITED UNLIMITED
Number Of Tickets UNLIMITED UNLIMITED UNLIMITED
Unlimited Server/Domains UNLIMITED UNLIMITED UNLIMITED
Response Time 15 Minutes 15 Minutes 15 Minutes
Resolution Time 4 Hours 4 Hours 4 Hours
Complete Infrastructure management NO NO YES
White Label Support YES YES YES
Server Administration YES YES YES
Cloud/Virtualization Administration NO NO YES
Control Panel Administration YES YES YES
Server Setup/Update/Hardening/Optimization NO YES YES
Server Module Update NO NO YES
Server Migration / Restoration /Backup YES YES YES
3rd Party Software [Softaclous ] NO YES YES
Security Audit/Firewall installation NO NO YES
Data Center Escalation NO YES YES
Basic Pre-Sales Support NO YES YES
Shell/Bash Scripting NO NO YES
Weekly or Daily reports YES YES YES
Contact Us Contact Us Contact Us
  • Achieving successful implementation
  • Provides enhanced visibility and transparency on progress
  • Cost effective solution
  • Suitable for long-term projects as it retains and increases domain knowledge
  • Get almost all the services as in a team at an economic cost
  • White label support
  • L1, L2 and L3 support admins providing world-class support

info@linuxtechsupport.in

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+91 9075609694

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